Return, Refund & Exchange Policy

At Al Maidoor Agricultural Equipment LLC, we aim to provide quality products and reliable customer service. Please review our return, refund, and exchange policy before making a purchase.

1. Return Eligibility

Return or exchange requests must be reported within 7 days of delivery.
To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.
A valid receipt or proof of purchase is required.
Please do not return any item directly to the manufacturer. All returns must be coordinated with our team.
Certain products may be excluded from returns due to their nature or specific conditions.

2. Return Process

To request a return, please contact us at e-commerce-amae@almaidoor.ae within the applicable return period.

Once your request is reviewed, we will provide instructions for returning the item. After the returned item has been received and inspected, we will notify you whether your return or refund request has been approved or rejected.

Depending on the outcome, you may be offered a refund or asked to place a new order, where applicable.

Please note that the original delivery charges are non-refundable, except where otherwise required by applicable law.

3. Partial Refunds

A partial refund may apply in the following circumstances, subject to inspection and applicable law:

The item is not in its original condition.
The item is damaged or missing parts for reasons not attributable to Al Maidoor Agricultural Equipment LLC.
The return is received after the applicable 7-day return period.

Returns submitted after the specified period may be declined unless an exception is required by applicable law.

4. Refunds

Once your returned item has been received and inspected, we will notify you by email of the approval or rejection of your refund.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank, payment provider, or card issuer.

Late or Missing Refunds

If you have not received your refund:

Check your bank account or payment statement.
Contact your card issuer, if applicable, as processing may take additional time.
Contact your bank for further assistance.
If you still have not received your refund, email us at e-commerce-amae@almaidoor.ae.

Sale Items

Sale items are subject to the same applicable legal rights as other products. Any restrictions on refunds for sale items will be applied only where permitted by applicable law.

5. Exchanges

Exchanges are available for defective or damaged items, subject to inspection and availability.

If you need to exchange an item for the same product, please email e-commerce-amae@almaidoor.ae with your order details and a description of the issue. Our team will guide you through the exchange process.

6. Return Shipping

Unless otherwise agreed or required by applicable law, customers are responsible for the shipping costs associated with returning an item.

Original delivery charges and return shipping costs are generally non-refundable, except where required by applicable law or where the return is due to an error attributable to us.

We recommend using a trackable shipping service for returned items, particularly for high-value products. Please retain your shipping receipt until the return has been confirmed.